Payment Terms & Conditions

Available Plans:

• BharatERP ONE: Free plan for basic billing needs
• BharatERP Lite: ₹2,999/year + GST for one platform
• BharatERP PRO: ₹6,999 first-time fee + GST; renewal ₹2,499/year + GST for desktop
• BharatERP MAXX: ₹11,999 first-time fee + GST; renewal ₹4,499/year + GST for desktop
• Custom Requirement: Quote-based implementation and services

Pricing Policy:

• All prices are in Indian Rupees (INR)
• Taxes applicable as per Indian GST regulations
• 30 days advance notice for price changes
• Paid access remains active for the purchased license period

Credit & Debit Cards:

Digital Wallets:

• Paytm, PhonePe, Google Pay
• Amazon Pay, Freecharge
• PayPal (International customers)

Bank Transfers:

• NEFT/RTGS: All major Indian banks
• UPI: All UPI-enabled apps
• SWIFT: International wire transfers
• Cheque: For enterprise customers only

Corporate Payments:

• Purchase Orders (PO) for enterprises
• Net 30 terms for qualified businesses
• Custom payment arrangements

Manual Renewal Policy:

• BharatERP does not auto-charge cards or UPI for renewal by default
• Renewal reminders may be sent before expiry
• Renewal invoice/quotation is shared before payment
• Customer confirms and pays manually to continue paid access

Renewal Process:

• Our team shares renewal details by email, call, or WhatsApp
• Customer pays through the available payment link or approved method
• GST invoice/receipt is issued after successful payment
• Updates, support, and paid access continue for the renewed period

Tax Information:

• GST (India): 18% applicable on all services
• GST Invoice: Provided for all transactions
• TDS: As per government regulations
• International: Local taxes may apply

Additional Fees:

• Late Payment: Shared by billing team where applicable
• Chargeback: ₹500 processing fee
• Bounced Cheque: ₹750 penalty

Eligible for Refund:

• Billing errors and duplicate charges
• Service not meeting advertised features
• Technical issues preventing usage
• Approved refund cases under the published policy

Refund Process:

• Request via email or support ticket
• Processed within 5-7 business days
• Refunded to original payment method
• Credit note issued for records

Not Eligible for Refund:

• Renewal payments after continued use
• Custom development work
• Third-party integration costs
• Data migration services
• Training and consultation fees

Payment Failure Process:

• Day 0: Payment attempt fails, immediate email notification
• Day 1-3: Automatic retry attempts every 24 hours
• Day 5: Final reminder email with update payment link
• Day 10: Account suspended, data preserved
• Day 30: Account termination warning
• Day 45: Account and data permanently deleted

Reactivation:

• Update payment method and clear outstanding balance
• Immediate service restoration upon payment
• All data restored within suspended period

Upgrades:

• Immediate Effect: New features available instantly
• Pro-rated Billing: Pay difference for remaining billing period
• Billing Cycle: Maintains current renewal date
• Manual Renewal: Future renewal quotation uses the new plan rate

Downgrades:

• Next Billing Cycle: Changes apply at renewal
• Feature Access: Maintain current features until renewal
• No Immediate Charge: Lower rate applies next cycle
• Notification: Confirmation email sent

Non-Renewal Process:

• Tell our team if you do not want to renew the paid plan
• Email confirmation can be shared for your records
• Service continues until end of current billing period
• Data export available during notice period
• No future renewal payment is collected unless you manually pay

After Cancellation:

• Data preserved for 30 days after subscription ends
• Easy reactivation within preservation period
• Exit interview survey (optional)
• Win-back offers may be sent

Dispute Resolution:

• Direct resolution preferred over chargebacks
• 48-hour response time for billing inquiries
• Full documentation provided for disputes
• Fair resolution based on facts

Chargeback Process:

• Notification received from payment processor
• Evidence and documentation compiled
• Response submitted to card issuer
• Resolution determined by card company

Chargeback Consequences:

• Immediate account suspension during dispute
• ₹500 processing fee (if chargeback invalid)
• Account termination for fraudulent disputes
• Addition to fraud prevention database

Security Standards:

• PCI DSS Level 1: Highest security compliance
• SSL/TLS Encryption: 256-bit encryption for all transactions
• Secure Servers: Payment data never stored on our servers
• Tokenization: Card details replaced with secure tokens

Fraud Prevention:

• Machine learning fraud detection
• Geographic transaction monitoring
• Identity verification for large transactions
• Real-time transaction alerts

Invoice Details:

• Professional GST-compliant invoices
• Emailed immediately after payment
• PDF format for easy download and printing
• Stored permanently in your account
• Company letterhead and official seal

Invoice Contents:

• Detailed service description
• Billing period clearly mentioned
• Tax breakdown (GST/TDS)
• Invoice number and date
• Company GST number

Supported Currencies:

• Indian Rupee (INR): Primary currency
• US Dollar (USD): International customers
• Euro (EUR): European customers
• British Pound (GBP): UK customers

Exchange Rate Policy:

• Rates updated daily based on market rates
• Rate locked at time of subscription
• Rate changes notified 30 days in advance

Billing Questions & Support:

Response Times:

• Urgent Issues: Within 2 hours
• General Inquiries: Within 24 hours
• Account Changes: 1-2 business days