End User License Agreement (EULA)

• "Company" / "OPENLOGIC" – OPENLOGIC BUSINESS SOLUTIONS PVT LTD
• "Software" – BharatERP / DulonERP application, all related components, modules, and documentation
• "Documentation" – User manuals, help files, and technical specifications
• "End User" / "User" – Individual or entity that installs or uses the Software

• "License Key" – Unique activation code provided upon purchase
• "Updates" – Software improvements, patches, bug fixes, and new versions
• "Plan" – Subscription tier: ONE (Free) PRO MAX Online
• "Termination" – Immediate revocation of all license rights and access

Permitted Uses:

• Install and use the Software on authorized devices
• Use for your own legitimate business operations only
• Create data backups strictly for security purposes
• Access updates and support services as per your plan

License Scope by Plan:

• ONE (Free): Basic features, no support, India only
• PRO: Full features, full support, India only
• MAX: All features, priority support, India only
• Online: Cloud access, per subscription terms

Distribution & Copying:

• Distribute, sell, rent, or lease the Software
• Make copies except for one personal backup
• Share license keys or login credentials with unauthorized users
• Sub-license or transfer rights to any third party
• Use, install, or distribute pirated, cracked, or tampered versions of the Software

Modification & Reverse Engineering:

• Modify, adapt, translate, or create derivative works
• Reverse engineer, decompile, or disassemble the Software
• Remove, alter, or obscure any copyright or ownership notices
• Use Software outputs or architecture to build competing products

Misuse & Illegal Activities:

• Use for any illegal, fraudulent, or deceptive purpose
• Use to facilitate tax evasion, GST fraud, or money laundering
• Circumvent, disable, or bypass any security or licensing mechanism
• Create multiple accounts to circumvent user-count or plan limits
• Use bots, scripts, or automated tools for screen-scraping or unauthorized data extraction
• Use the Software or its outputs to train AI/ML models

Competitive & Account Misuse:

• Benchmark against competitors without written permission
• Extract proprietary algorithms or business logic
• Allow concurrent use beyond the licensed user count

Payment Rules:

• All paid plans (PRO / MAX / Online) require advance payment
• Renewal must be completed before the expiry date to avoid service interruption
• No refund once a license is activated, regardless of usage
• Pricing is subject to change at any time with prior notice
• Access is suspended immediately upon subscription expiry

Plan Overview:

Note: BharatERP ONE (Free Version) users are not entitled to any technical support, issue resolution, or training assistance.

Company Ownership:

• All rights, title, and interest in the Software permanently remain with OPENLOGIC
• BharatERP and DulonERP trademarks, logos, and brand names are exclusive Company property
• Source code, algorithms, database schemas, and proprietary methods are strictly confidential
• This EULA grants usage rights only — no ownership is transferred under any circumstance
• Any customizations or configurations you make within the Software do not grant you any intellectual property rights over those customizations

Your Data:

• You retain ownership of all business data you enter into the Software
• You may export your data at any time during an active subscription
• OPENLOGIC does not claim ownership of your business data but may access it to provide services or comply with legal obligations

Installation Guidelines:

• Download only from official BharatERP / DulonERP channels
• Use only legitimate, unmodified license keys
• Install antivirus software and keep it updated
• Restrict installation to authorized personnel only
• Installation on virtual machines counts against your licensed device count

System Requirements:

• Windows 10/11 or compatible OS
• Minimum 4GB RAM (8GB recommended)
• At least 2GB available disk space

User Responsibilities:

• Maintain regular data backups — OPENLOGIC is not responsible for data loss
• Keep Software updated to the latest version
• Protect all login credentials and license keys
• Monitor and prevent unauthorized access or use
• Report any unauthorized access to OPENLOGIC immediately

Network & Internet:

• Internet connection required for activation, updates, and cloud features
• Secure, private network strongly recommended for business use

Cloud Version:

• Cloud services depend on server availability and internet connectivity
• OPENLOGIC does not guarantee 100% uptime for cloud services
• Scheduled maintenance windows may temporarily disrupt cloud access
• Cloud access is immediately suspended upon subscription expiry or license termination
• OPENLOGIC applies industry-standard security practices; however, users are responsible for their own network security

Offline / Desktop Version:

• Offline version operates locally but requires online activation
• Software updates and new features may become inaccessible after subscription expiry
• Cloud sync services will be disabled upon expiry or termination
• Continued use of an expired offline license without renewal constitutes a breach of this EULA
• User is solely responsible for backing up all local data before any expiry date

Software Updates:

• Company may update, patch, or modify the Software at any time
• Features may be added or removed without prior notice
• Major version upgrades may require a separate purchase
• Continued use of the Software after an update constitutes acceptance of all changes

Critical Security Updates:

• Critical security patches must be applied within 30 days of release
• Failure to apply critical security updates voids all support and may void the license
• OPENLOGIC will notify users of critical updates via email or in-app notification

No Warranties:

• No warranty of merchantability or fitness for any particular purpose
• No guarantee of uninterrupted or error-free operation
• No warranty that the Software will meet your specific requirements
• No warranty against data loss, corruption, or inaccuracy
• No warranty regarding accuracy of reports generated from user-entered data

Best Efforts:

• OPENLOGIC strives to provide reliable, quality software
• Reported bugs and issues are addressed on a best-effort basis
• Support available during business hours for eligible plans
• Regular updates improve functionality and security

OPENLOGIC is NOT Responsible for:

• Data loss, corruption, or accidental deletion
• Business loss, revenue loss, or lost opportunities
• Incorrect reports or outputs resulting from wrong user data entry
• System downtime, internet outages, or server unavailability
• Indirect, incidental, or consequential damages
• Punitive or exemplary damages of any kind
• Third-party actions, integrations, or service failures

Claim Rules:

• Claims must be filed within one year from the date the cause of action arose
• Limitations apply regardless of legal theory (contract, tort, etc.)
• Limitations apply to OPENLOGIC, its affiliates, directors, and suppliers

Immediate Termination by OPENLOGIC (No Notice Required):

• Breach of any term of this EULA
• Unauthorized distribution, sharing, or resale of the Software
• Use of pirated or cracked versions
• Fraudulent, suspicious, or malicious activity detected
• Legal, regulatory, or compliance issues involving the account
• Subscription payment not received / subscription expired

Termination by User:

• Stop using and uninstall the Software
• Do not renew the subscription
• No refund is applicable upon user-initiated termination

Effect of Termination:

• All rights under this EULA cease immediately upon termination
• User may export data only during an active subscription — not after termination
• User must uninstall the Software and destroy all copies within 7 days
• User must provide written certification of Software destruction within 7 days of request
• Confidentiality obligations survive termination indefinitely
• Unauthorized continued use after termination constitutes copyright infringement subject to civil and criminal action

Post-Termination Data Policy:

• Software access is blocked immediately upon termination or expiry
• Data retention period: 7 to 30 days post-termination (at OPENLOGIC's discretion)
• After the retention period, all data associated with the account may be permanently and irreversibly deleted
• OPENLOGIC is under no obligation to retain data beyond the retention period

User Obligations:

• Must take full data backup before subscription expiry date
• Should renew subscription in advance to maintain uninterrupted access
• May request a data export within the retention period by contacting support (paid plans only)
• OPENLOGIC will not be responsible for any loss of data, records, or reports post-termination

Credential Security:

• Maintain confidentiality of your login credentials and license keys at all times
• Do not share credentials with any unauthorized user
• Notify OPENLOGIC immediately if you suspect unauthorized access to your account
• Change your passwords regularly and use strong, unique passwords

Data Accuracy & System Use:

• You are responsible for the accuracy and legality of all data entered into the Software
• Reports, invoices, and records generated from incorrect data are your sole responsibility
• You must ensure your use of the Software complies with all applicable laws, including GST and taxation regulations
• OPENLOGIC accepts no liability for errors arising from inaccurate user input or misconfiguration

• This EULA is governed exclusively by the laws of India
• Exclusive jurisdiction: Courts of Guwahati, Assam, India
• Disputes should first be attempted to be resolved through direct good faith negotiation
• Mediation is preferred before proceeding to litigation; mediation conducted under ICADR rules
• The English language version of this EULA prevails over all translations
• The party that initiates litigation without first exhausting negotiation and mediation shall bear the other party's legal costs

Support Included for PRO / MAX / Online Plans:

• Installation and setup assistance
• Basic software training
• Bug reporting and issue resolution
• Access to documentation and knowledge base
• Email support with defined response SLA

Support Not Available For:

• BharatERP ONE (Free) plan users — no support under any circumstance
• Modified, tampered, or unauthorized installations
• Third-party software, hardware, or OS issues
• Expired subscriptions
• Issues resulting from user error or incorrect data entry

Legal & Licensing Inquiries: